This page explains what to do if your account is locked, for example, due to multiple failed login attempts.
If you exceed a certain number of login failures on EventRegist, an "Account Lock" message like below will be displayed. This feature is to prevent unauthorized login.
If your account is locked, you can still unlock your account by going through the password reset process.
▶ Click here for Password Reset
▶ Learn more: Resetting Your Password
If you do not reissue your password, it may take up to 24 hours before you are able to log in again. Please wait until you are able to access the site automatically, or if you are in a hurry, please contact us using this contact form.
(Our business hours are from 10:00am to 6:00pm Japan time on weekdays. For inquiries made on weekends and holidays, our response may be on the next business day.)