This page explains how to manage the check-in status of event participants when they arrive.
You can search for attendees, and check them in (admit them to the event) from the admin dashboard. A common use for this function is to search for the check-in status of attendees who have forgotten to bring their tickets.
Search for the name or email address of the person you want to check-in, and then click "Not Checked-in" next to the relevant person. The status will be changed to "Checked-in".
The number of people checked in is displayed in the box next to "Checked-in". To find who and at what time someone attended the event, after the event has finished, you can download a full check-in history using the "Download Check-in List" link in the left hand navigation.
If the above does not solve your problem, please contact us via the inquiry form.
(Our business hours are from 10:00am to 6:00pm Japan time on weekdays. For inquiries made on weekends and holidays, our response may be on the next business day.)