--- title: What to do When You Get the Error Page description: This page explains what to do if an error page is displayed when you are using EventRegist. --- [Skip to content](https://support.eventregist.com/en/knowledge/what-to-do-error-page#main-content) - [English](https://support.eventregist.com/en/knowledge/what-to-do-error-page) - [日本語](https://support.eventregist.com/ja/knowledge/what-to-do-error-page) English Show submenu for translations [Inquiry about EventRegist](https://support.eventregist.com/en/knowledge/kb-tickets/new) [![EventRegist](https://support.eventregist.com/hubfs/er_img/ER-Logo/EventRegist_logo_yoko04.svg)](https://eventregist.com/) - [About Us](https://eventregist.jp/en/) Open main navigation Close main navigation - [About Us](https://eventregist.jp/en/) - - [English](https://support.eventregist.com/en/knowledge/what-to-do-error-page) - [日本語](https://support.eventregist.com/ja/knowledge/what-to-do-error-page) English Show submenu for translations - [Inquiry about EventRegist](https://support.eventregist.com/en/knowledge/kb-tickets/new) Welcom to the EventRegist Help Center ! - There are no suggestions because the search field is empty. 1. [EventRegist Help Center](https://support.eventregist.com/en/knowledge) 2. [EventRegist Login](https://support.eventregist.com/en/knowledge/eventregist-login) 3. [Recommended environment for service use](https://support.eventregist.com/en/knowledge/eventregist-login#recommended-environment-for-service-use) # What to do When You Get the Error Page ## This page explains what to do if an error page is displayed when you are using EventRegist. When an unexpected error happens while you're using EventRegist, try doing the following to resolve it. ■Performing EventRegist login/logout Go to the EventResist home page ( http://eventregist.com ) and try the following 1. Log in to EventRegist.  ・Your email is the email address you registered with EventRegist.  ・Email is the email address you registered with EventRegist, and your password is the password you set when you registered. 2. Please log out of EventRegist. 3. When you have logged out, please access the page you originally intended to access. **【PC and Tablet】** You can \[Login\] from the top right corner of the site. After logging in, you can \[Logout\] from the email address in the upper right corner. ![help\_09\_01\_en](https://support.eventregist.com/hs-fs/hubfs/help_09_01_en.jpg?width=688&name=help_09_01_en.jpg) **【Smartphone】** Tap the three lines in the upper left corner of the screen, and then you can \[Login\] from the menu that appears. After logging in, tap the three lines in the upper left corner of the screen again, and from the menu that appears you can \[Logout\]. ![help\_09\_02\_en](https://support.eventregist.com/hs-fs/hubfs/help_11_02_en.png?width=688&name=help_11_02_en.png)   --- If the above does not solve your problem, please contact us via the inquiry form. (Our business hours are from 10:00am to 6:00pm Japan time on weekdays. For inquiries made on weekends and holidays, our response may be on the next business day.)  - [EventRegist Login](https://support.eventregist.com/en/knowledge/eventregist-login#main-content) - [Sign-up and manage your account](https://support.eventregist.com/en/knowledge/eventregist-login#sign-up-and-manage-your-account) - [Manage your account information](https://support.eventregist.com/en/knowledge/eventregist-login#manage-your-account-information) - [Recommended environment for service use](https://support.eventregist.com/en/knowledge/eventregist-login#recommended-environment-for-service-use) - [Event Attendees](https://support.eventregist.com/en/knowledge/event-attendees#main-content) - [Frequently Asked Questions (Event Attendees)](https://support.eventregist.com/en/knowledge/event-attendees#frequently-asked-questions-event-attendees) - [Event registration](https://support.eventregist.com/en/knowledge/event-attendees#event-registration) - [Ticket confirmation](https://support.eventregist.com/en/knowledge/event-attendees#ticket-confirmation) - [Event cancellation](https://support.eventregist.com/en/knowledge/event-attendees#event-cancellation) - [Communication with the organizers](https://support.eventregist.com/en/knowledge/event-attendees#communication-with-the-organizers) - [Event Organizer](https://support.eventregist.com/en/knowledge/event-organizer#main-content) - [Frequently Asked Questions ( Event Organizer )](https://support.eventregist.com/en/knowledge/event-organizer#frequently-asked-questions-event-organizer) - [Create and manage event pages](https://support.eventregist.com/en/knowledge/event-organizer#create-and-manage-event-pages) - [Event information management](https://support.eventregist.com/en/knowledge/event-organizer#event-information-management) - [Premium Features of Event Information Management](https://support.eventregist.com/en/knowledge/event-organizer#premium-features-of-event-information-management) - [Event information management - organizer information](https://support.eventregist.com/en/knowledge/event-organizer#event-information-management-organizer-information) - [Promotion Management](https://support.eventregist.com/en/knowledge/event-organizer#promotion-management) - [How to set up a ticket](https://support.eventregist.com/en/knowledge/event-organizer#how-to-set-up-a-ticket) - [Payment](https://support.eventregist.com/en/knowledge/event-organizer#payment) - [Application information and inquiry management](https://support.eventregist.com/en/knowledge/event-organizer#application-information-and-inquiry-management) - [Reception and check-in management](https://support.eventregist.com/en/knowledge/event-organizer#reception-and-check-in-management) - [Event evaluations and surveys](https://support.eventregist.com/en/knowledge/event-organizer#event-evaluations-and-surveys) - [Preparations before the event](https://support.eventregist.com/en/knowledge/event-organizer#preparations-before-the-event) - [Linkage with other services](https://support.eventregist.com/en/knowledge/event-organizer#linkage-with-other-services) [![EventRegist](https://support.eventregist.com/hubfs/er_img/ER-Logo/EventRegist_logo_yoko04.svg "EventRegist")](https://eventregist.com/) EventRegist Co., Ltd. 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