---
title: My Ticket was Cancelled
description: This page explains for when a ticket has been cancelled.
---

[Skip to content](https://support.eventregist.com/en/knowledge/my-ticket-was-cancelled#main-content)

- [English](https://support.eventregist.com/en/knowledge/my-ticket-was-cancelled)
- [日本語](https://support.eventregist.com/ja/knowledge/my-ticket-was-cancelled)

English

Show submenu for translations

[Inquiry about EventRegist](https://support.eventregist.com/en/knowledge/kb-tickets/new)

[![EventRegist](https://support.eventregist.com/hubfs/er_img/ER-Logo/EventRegist_logo_yoko04.svg)](https://eventregist.com/)

- [About Us](https://eventregist.jp/en/)

Open main navigation

Close main navigation

- [About Us](https://eventregist.jp/en/)
- - [English](https://support.eventregist.com/en/knowledge/my-ticket-was-cancelled)
    - [日本語](https://support.eventregist.com/ja/knowledge/my-ticket-was-cancelled)

  English
  
  Show submenu for translations
- [Inquiry about EventRegist](https://support.eventregist.com/en/knowledge/kb-tickets/new)

 Welcom to the EventRegist Help Center !

- There are no suggestions because the search field is empty.

1. [EventRegist Help Center](https://support.eventregist.com/en/knowledge)
2. [Event Attendees](https://support.eventregist.com/en/knowledge/event-attendees)
3. [Event cancellation](https://support.eventregist.com/en/knowledge/event-attendees#event-cancellation)

# My Ticket was Cancelled

## This page explains for when a ticket has been cancelled.

When a ticket you have ordered has been cancelled, you'll receive an email with the subject line "\[Event name\] Important:Your ticket was cancelled".

The person who can cancel your ticket is the event organizer.  If you don't know why your ticket was cancelled and you'd like to know, please contact the event organizer directly.

▶ [Learn more:Contacting the Event Organizer](https://support.eventregist.com/en/knowledge/contacting-the-event-organizer)

 

---

If the above does not solve your problem, please contact us via the inquiry form.  
(Our business hours are from 10:00am to 6:00pm Japan time on weekdays. For inquiries made on weekends and holidays, our response may be on the next business day.)

- [EventRegist Login](https://support.eventregist.com/en/knowledge/eventregist-login#main-content)

    - [Sign-up and manage your account](https://support.eventregist.com/en/knowledge/eventregist-login#sign-up-and-manage-your-account)
    - [Manage your account information](https://support.eventregist.com/en/knowledge/eventregist-login#manage-your-account-information)
    - [Recommended environment for service use](https://support.eventregist.com/en/knowledge/eventregist-login#recommended-environment-for-service-use)
- [Event Attendees](https://support.eventregist.com/en/knowledge/event-attendees#main-content)

    - [Frequently Asked Questions (Event Attendees)](https://support.eventregist.com/en/knowledge/event-attendees#frequently-asked-questions-event-attendees)
    - [Event registration](https://support.eventregist.com/en/knowledge/event-attendees#event-registration)
    - [Ticket confirmation](https://support.eventregist.com/en/knowledge/event-attendees#ticket-confirmation)
    - [Event cancellation](https://support.eventregist.com/en/knowledge/event-attendees#event-cancellation)
    - [Communication with the organizers](https://support.eventregist.com/en/knowledge/event-attendees#communication-with-the-organizers)
- [Event Organizer](https://support.eventregist.com/en/knowledge/event-organizer#main-content)

    - [Frequently Asked Questions ( Event Organizer )](https://support.eventregist.com/en/knowledge/event-organizer#frequently-asked-questions-event-organizer)
    - [Create and manage event pages](https://support.eventregist.com/en/knowledge/event-organizer#create-and-manage-event-pages)
    - [Event information management](https://support.eventregist.com/en/knowledge/event-organizer#event-information-management)
    - [Premium Features of Event Information Management](https://support.eventregist.com/en/knowledge/event-organizer#premium-features-of-event-information-management)
    - [Event information management - organizer information](https://support.eventregist.com/en/knowledge/event-organizer#event-information-management-organizer-information)
    - [Promotion Management](https://support.eventregist.com/en/knowledge/event-organizer#promotion-management)
    - [How to set up a ticket](https://support.eventregist.com/en/knowledge/event-organizer#how-to-set-up-a-ticket)
    - [Payment](https://support.eventregist.com/en/knowledge/event-organizer#payment)
    - [Application information and inquiry management](https://support.eventregist.com/en/knowledge/event-organizer#application-information-and-inquiry-management)
    - [Reception and check-in management](https://support.eventregist.com/en/knowledge/event-organizer#reception-and-check-in-management)
    - [Event evaluations and surveys](https://support.eventregist.com/en/knowledge/event-organizer#event-evaluations-and-surveys)
    - [Preparations before the event](https://support.eventregist.com/en/knowledge/event-organizer#preparations-before-the-event)
    - [Linkage with other services](https://support.eventregist.com/en/knowledge/event-organizer#linkage-with-other-services)

[![EventRegist](https://support.eventregist.com/hubfs/er_img/ER-Logo/EventRegist_logo_yoko04.svg "EventRegist")](https://eventregist.com/)

EventRegist Co., Ltd.

<https://www.facebook.com/EventRegist/>

Copyright © EventRegist Co., Ltd. All rights reserved.