This page explains when the event you have applied for has been canceled due to the sponsor's circumstances.
When an event is cancelled due to the circumstances of the organizer, or for some other reason the organizer has deleted the event page, ticket purchasers will be sent an email with the subject line "Important: This event has been cancelled by the event organizer"
EventRegist is unable to confirm the details of an event, so for enquries about the event and ticket refunds should be directed to the event organizer.
If the above does not solve your problem, please contact us via the inquiry form.
(Our business hours are from 10:00am to 6:00pm Japan time on weekdays. For inquiries made on weekends and holidays, our response may be on the next business day.)